Frequently Asked Questions

Have questions? We've got answers! Find common inquiries about our products, orders, and policies below.

1. Is my order discreetly packaged?

Yes, 100% discretion is our top priority! Your order will arrive in plain packaging with no logos, branding, or indication of the contents. The shipping label will only show your name and address. Your privacy is important to us, and we ensure your package is as discreet as possible.

2. What payment methods do you accept?

We accept all major payment methods, including a wide range of credit cards for your convenience.

3. How long does shipping take?

We typically need one business day to process and prepare your order for shipment. Once shipped, you can expect your package to arrive within 2 to 4 business days.

4. Do you ship internationally?

No, currently, we do not offer international shipping. We only ship within the US.

5. What is your return policy?

You can find our full return policy on our dedicated Return Policy Page. We accept returns within 24 days of purchase, provided the packages are unopened and the product remains sealed in its original packaging.

6. Are your products body-safe?

Yes, absolutely! All of our products are designed to be body-safe. For example, many of our toys are made with medical-grade silicone and are completely harmless for your body.

7. How do I clean and care for my sex toys?

For waterproof toys, you can easily clean them under running water with a mild soap. For toys that are not waterproof, simply wipe them down with a damp cloth. Always refer to the specific product instructions for the best care.

8. Is my personal information kept confidential?

Yes, your personal data is treated with the utmost confidentiality and care. For detailed information on how we handle your data, please refer to our Privacy Policy.

9. Do you offer any warranties on your products?

Yes, the vast majority of our products come with warranties. You can find specific warranty information for each product on its respective product page.

10. How can I contact customer support?

You can reach our customer support team anytime by emailing us at support@la-pepa.com. We aim to respond to all inquiries within 24 hours.

11. What if I receive a damaged or defective item?

If you receive a damaged or defective item, please contact us immediately. If it falls under warranty, we will promptly send you a replacement product.

12. Do you have a loyalty program or offer discounts?

No, currently we do not have a loyalty program or offer trial programs.