Our Privacy Policy

Hi there! Welcome to the La Pepa community. We know that privacy is incredibly important, especially when it comes to personal products. Think of this document as our promise to you: we are deeply committed to keeping your personal information secure, confidential, and in your control.

We are La Pepa US Inc. ("we", "us", "our"), and when you use our website (www.lapepaus.com), we become responsible for your data. This policy explains what information we collect, why we need it, and how we protect it with the utmost care.

Your trust is our top priority. From the moment you sign up until your order arrives at your door (and beyond), we're dedicated to your privacy. And let’s be crystal clear: We do not and will not ever sell your data to third parties.

How We Look After Your Privacy

Our Commitment to Discretion

We get it. Your privacy is paramount. That’s why every order you make with us is shipped in completely discreet packaging. There are no logos or descriptions on the outside of the box that would give any clue as to what's inside. Your secrets are safe with us.

How You Share Information With Us

As you explore our site and shop with us, you share information in a few ways:

Directly from you: This happens when you create an account, place an order, chat with our support team, fill out a contact form, or subscribe to our newsletter.
Automatically: Like most websites, we collect some information automatically through things like Cookies. These help our site work better and improve your experience.

The Personal Data We Collect

To give you the best possible experience, we need to collect a few details. Here’s what that includes and why we ask for it:

Identification and Contact Info:

Full Name: So we know who you are and who to address your package to. Welcome to the community!
Address, Country, and City: So we can deliver your goodies right to your doorstep.
Email Address: To send you order confirmations, shipping updates, and, if you opt-in, news and special offers.
Phone Number: Purely for our shipping partners to send you updates on your delivery.
Date of Birth: We need to make sure you are over 18 years old to use our site.

Billing and Payment Info:

Payment Method: When you pay, you’ll use a secure third-party payment processor like Stripe or PayPal. You'll enter your card or account details directly with them. For your security, we never store your full credit card number.

Sensitive Information:

Given the nature of our products, you might choose to voluntarily share sensitive information with us, for instance, related to your health or sexual preferences (perhaps in a product review or a support query). We treat this information with the highest level of confidentiality and only use it to help you with your specific request.

What We Do With Your Information

We use your data for essential purposes that allow us to run our store and provide you with great service. This includes:

Processing your orders, from payment to delivery.
Answering your questions and providing customer support.
Ensuring the quality of our products and services.
Fixing any technical issues with our website.
Sending you our newsletter if you've asked for it.
Complying with our legal and regulatory obligations.
Analyzing how our site is used so we can make it even better.

And, as long as you’re happy for us to, we might send you emails with updates about our new products and special offers. You can opt out of these at any time.

How We Share Your Data (And How We Don't)

To get your order to you, we sometimes need to share your information with trusted partners. We only share what’s absolutely necessary.

Our Affiliates: For smooth business operations.
Service Providers: We work with companies that help us with things like payment processing, shipping, and marketing. They are legally and contractually bound to protect your data and can only use it for the specific job we’ve hired them for.
Legal Requirements: If required by law, we may need to disclose your information to comply with a legal process. We would only do this if we believe it's necessary to protect the rights, property, or safety of our company or others.

Our Security Promise

We take protecting your data very seriously. We use industry-best security measures to prevent your information from being lost, misused, or accessed without permission.

When you provide your credit card information, it’s encrypted using Secure Socket Layer (SSL) technology and stored with AES-256 encryption. We follow all PCI-DSS requirements and other accepted industry standards to keep your payment info locked down tight. While no method is 100% foolproof, we do everything in our power to keep your data secure.

How Long We Keep Your Data

We’ll only hold on to your information for as long as we need it to fulfill the purposes we’ve described here or to meet our legal obligations.

Your Rights, Your Data

You are in control of your personal data. You have the right to:

Access: Ask to see the personal data we hold about you.
Rectify: Ask us to correct any information that is inaccurate or incomplete.
Erase: Ask us to delete your data from our systems.
Object: Object to us using your data for certain purposes (like marketing).

You can also withdraw your consent for us to use your data at any time. To exercise any of these rights, or if you just have a question, please get in touch. We're here to help!

Get in Touch

For any questions about this policy, or to exercise your rights, please reach out to us. We’ll get back to you as quickly as possible.

Email:
support@la-pepa.com

Postal Mail:
La Pepa US Inc.
9541 Woodman Ave Apt 3
Arleta, CA, 91331 US

Changes to This Policy

We may update this privacy notice from time to time. Any changes will be posted on this page. If we make a significant change, we’ll be sure to notify you directly if we have your email address.

Your Consent

By using our site and providing your information, you’re agreeing to this privacy policy. Thank you for putting your trust in La Pepa. We’re so happy to have you here.