Discreet Shipping

Your Privacy is Our Highest Priority

We know that privacy isn't just a feature—it's a promise. From the moment you browse our site to the second your package arrives, we've taken every step to ensure your experience is completely confidential and secure. Here’s exactly how we protect your privacy with our shipping and billing.

Our Discreet Shipping Guarantee: Your Secret is Safe

When you order from La Pepa, you can rest easy knowing that your delivery will be the definition of discreet. We've designed our entire shipping process around your privacy.

• Plain, Unmarked Packaging: Your order will arrive in a standard, sturdy cardboard box or a simple, unbranded padded mailer. There are absolutely no logos, brand names, or pictures on the outside of the package that would hint at its contents. It will look like any other boring delivery.

• A Nondescript Sender Name: The return address label will be discreet. It will list our official company name, "La Pepa US Inc." or a variation like "LP US," not a name that would attract unwanted attention.

• No Mention of the Products: The shipping label will not list the specific items inside. The contents of your order are for your eyes only.

Bottom line: Nobody—not your mail carrier, not your neighbor, not a family member—will have any idea what is inside your package. We've got you covered so you can shop with total confidence and peace of mind.

Discreet Billing & Payment: Keeping It Confidential

Your privacy extends to your financial statements and payment notifications. Here’s what you can expect:

On Your Bank Statement:
The charge on your credit card or bank statement will appear under a generic and discreet business name, such as "LP US INC" or "La Pepa US Inc." It will not mention toys, adult products, or anything that could compromise your privacy.

A Note on Third-Party Payment Apps (PayPal, Shop Pay, Klarna, etc.):
We offer these convenient payment options, but it's important to understand how their notifications work. Platforms like the Shop app, PayPal, or Klarna are designed to give you detailed order updates, which can sometimes include a product name or image in their app notifications or emails.

This is a feature of their platform, not something we control. For ultimate privacy when purchasing something personal, we suggest this simple tip:

Consider checking out with an alternate or secondary email address that you use for online shopping. You can also go into the settings of these third-party apps on your phone and adjust or disable their notifications for your La Pepa purchase.

Your comfort and security are essential to us. If you have any other questions at all about our privacy practices, please don’t hesitate to reach out!