Delivery & Returns
We want your entire experience with La Pepa to be exciting and worry-free, from the moment you order to the moment your package arrives. Here’s everything you need to know about how we get your goodies to you and what to do if things aren’t quite perfect.
Fast & Discreet Delivery
Getting Your Goodies to You Quickly
You won't have to wait long! We know you're excited, so we work fast to get your order on its way.
- Processing Time: Your order is typically processed and packed within 1 business day.
- Shipping Partner: We use USPS for most of our deliveries.
- Estimated Arrival: You can expect your parcel to arrive within 2-4 business days from when it leaves our warehouse.
- Track Your Order: We’ll generate a tracking number for you within 12 hours of your order being placed, so you can watch its journey to your door.
Our Commitment to Your Privacy
For your complete peace of mind, every single La Pepa order is shipped with the utmost discretion. This is our promise to you:
- Your order will arrive in a plain, unmarked box with no logos or branding.
- The sender name on the shipping label will be nondescript.
- Nobody will know what’s inside. Your secret is always safe with us.
Easy & Simple Returns
We truly want you to love your purchase. If for any reason you don't, we offer a simple 30-day return policy for most items. Here’s a quick summary:
Our 30-Day Return Policy
- Timeframe: You have 30 days from the date your order is delivered to request a return.
- How to Start: Simply send an email to our friendly support team at support@la-pepa.com, and we'll guide you through the next steps.
- Return Conditions: For health and hygiene reasons, we can only accept returns for items that are completely unused and in their original, unopened, and sealed packaging.
- What Can't Be Returned: Opened or used items, liquids (like lubricants), and final sale items are not eligible for return.
- Return Shipping: You will be responsible for covering the cost of return shipping.
For more detailed information, please see our full Return and Refund Policy page.