Your Warranty Information at La Pepa!

Hey there!

We want you to feel super confident and happy with your La Pepa toys. That's why we're here to talk about our warranty. Good news: most of our toys come with a warranty!

What does this mean for you?

If your product has a manufacturing defect or stops working during normal use, you're covered! We understand how frustrating it can be when a new toy doesn't quite live up to expectations, and we're here to help.

How to Make a Warranty Claim:

If you find yourself in this situation, don't worry, we've made the process easy for you. Here's what to do:

• Reach Out to Us: Please contact us directly via email at support@la-pepa.com or through the chat feature on our website.
• Provide Your Details: To help us quickly find your order, please include your order number or the email address and name you used for your purchase.
• Describe the Issue: Briefly explain what's not working with your toy. The more details, the better!

Once you've sent us your information, we'll get to work!

You can expect to hear back from us within 24 hours. We'll review your warranty claim and guide you through the next steps.

What happens next?

If your warranty claim is approved, we'll immediately send a brand-new toy your way! We're just as excited as you are to get a working toy into your hands.

In the rare event that the exact toy isn't available at that moment, don't fret! You'll receive a 100% refund. Your satisfaction is our top priority.

We're committed to making sure you and your little ones have the best experience with La Pepa toys. If you have any questions, don't hesitate to reach out!